MyChart Frequently Asked Questions

No, MyChart is a free service offered to our patients.

You need a separate MyChart account for each health organization you use.

When you are logged in to MyChart you can link all of your MyChart accounts to see all your health information in one place.

If you already have the MyChart app installed on your mobile device, the easiest way to activate your account is to click the link in the activation message you received from Children’s Health.

The fastest and easiest way to activate your account is to click the link in the activation message you received by text or email. After you’ve activated your Children’s Health account, you can add Children’s Health to your MyChart Health Organizations and log in with the username and password you set up during activation.

If you do not click the link in the activation message within 28 days of receiving it, you will receive a follow-up message that includes a 10-character code. The activation code is a mix of letters and numbers with a dash in the middle. It may be followed by a date.

You will need to copy and paste the activation code from the reminder message to the activation form.

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal Children's Health MyChart account, and see information regarding their family member.

1. From a patient account, select Schedule an Appointment from the MyChart menu.
2. Select the provider you wish to schedule with or the type of visit you’re requesting.
3. Respond to the prompts.
4. Select a day and time for your appointment.
5. Confirm the patient’s personal details and insurance.
6. Tap or click the “Schedule it” button.

PreCheck-In is a MyChart feature that allows you to complete some check-in tasks before you arrive for an appointment. You will receive a MyChart notification that PreCheck-In is available 3 days before your appointment.

With PreCheck-In, you can:

• eSign consent forms
• Update personal information and add additional contacts, such as a primary caregiver
• Verify insurance information and upload pictures of the front and back of your insurance card
• Update current health issues, medications, and your pharmacy
• Complete pre-visit questionnaires and report recent travel history
• Make co-payments or pre-payments if available

If you already have an appointment and a wait list is available, you can add yourself to the wait list by selecting the appointment from the Appointments screen and then clicking “Get On Wait List.”

When you schedule a new appointment in MyChart, you will be given the option to join the wait list if a provider offers this.

If an earlier appointment becomes available, you’ll be notified and can choose to accept the new appointment or keep your existing appointment.

If you accept the new time, you’ll see a confirmation of your appointment.

From a patient account, select Messages from the home screen or the MyChart menu. Then tap the button that says “Send a message.” Follow the prompts to ask a question, schedule an appointment, or request a refill.

1. From a patient account, select Messages from the home screen or the main menu.
2. Tap the button that says “Send a message.”
3. Select “Message your care team” and then select “Request letter or school note.”
4. Select the appropriate provider.
5. Write out any necessary information in the message text area and give your message a meaningful Subject, such as “school note needed.”
6. Tap “Send” in the bottom right corner of the screen.

For questions related to your test result, please send a message to your care team in MyChart.

Test results can be found in the Test Results section in MyChart.

Most test results are automatically released to MyChart as soon as they become available. You may receive test results before your provider has had a chance to review them and contact you. Some results may be difficult to interpret or include sensitive information. Please allow up to 7 business days for your provider to review your results and follow up with you.

For questions related to your test result, please send a message to your care team in MyChart.

If you prefer to get results directly from your doctor to avoid any misunderstanding or unnecessary alarm, you can turn off MyChart notifications when test results are released.

In the health record of the patient getting results, go to Communication Preferences in the MyChart menu, go to the “Health” section and open Advanced settings. Then scroll to “Test Result” and toggle all notifications off.

You will find notes in past visits under Appointments. Select “View Notes” for each appointment to view specific documentation.

You can view notes that were written by your provider during your visit. Notes will be available when your provider completes their documentation.

Patients admitted to the hospital will be able to see notes in MyChart after being discharged.

If you have questions or concerns about a specific note, please send your care team a MyChart message.

Your MyChart information comes directly from your electronic medical record with your doctor's office. Message your care team to correct any inaccurate information or bring this up at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Share Everywhere is a way for patients to share their medical information with the people taking care of them, even if a care provider doesn’t have access to an electronic health record (EHR).

Using MyChart, a patient can generate a share code and provide it to the person they want to share their health data with. This might be a doctor, chiropractor, physical therapist, dentist, or school nurse, for example. The share code recipient enters that code and the patient’s date of birth on the Share Everywhere website to receive one-time, temporary access to the patient’s health information. The person who views this information can also write a note back to the patient’s health system to help keep them informed of the care they provided.

The person who receives the share code can see some of the same information the patient sees in their own MyChart account, including medications, allergies, health issues, immunizations, care gaps, lab results, medical history, visit records, and code status.

Yes, if you are a parent or guardian with proxy access to your child’s MyChart record. You can generate a share code from your child’s health record and give it to a healthcare provider. The provider will see the same information you see for your child.

The person who receives the share code can view the patient’s health information only until they log out of the Share Everywhere website. They cannot log in later and see it again unless the patient or the patient’s proxy gives them another share code.

To generate a share code, you must be logged in to MyChart. When you generate a share code, it is only valid until it’s used, up to an hour. To be able to see a patient’s information in Share Everywhere, the share code recipient must also know the patient’s date of birth. If the share code recipient enters the patient’s date of birth incorrectly three times, the share code is invalidated. As an additional layer of protection, the share code redemption page is protected by reCAPTCHA.

Patients and their proxies can generate share codes from any computer or device with access to the MyChart website, or through the Children’s Health app or MyChart app.

Notes providers write in Share Everywhere are sent back to the healthcare organization from which the patient generated the share code, where they are filed to the patient’s health record.

There is no way to respond directly through Share Everywhere, but providers are prompted to include their contact information in the notes they send so that they can be reached if needed.

Depending on your level of access, MyChart Billing allows you to view current open accounts, previous statement information and previous payments, and make payments.

To see your billing information in the Children’s Health app, log in and select Billing & Estimates on the home screen.

To see your billing information on the web or in the MyChart app, select Billing Summary from the MyChart menu.

Only the guarantor (the person financially responsible for an account) can see billing information. Guarantors can view all billing information for any patients associated with the guarantor’s account. Individuals who only have clinical proxy access cannot see billing information.

The guarantor is the person or entity responsible for paying the balance of an account.

Yes, a notification is sent when a payment is made, new statement received, billing letter sent, credit card on file is expiring soon, and if payment is missed.

Look for the banner to sign up for Paperless Billing on the Billing Account Summary in your MyChart account and follow the prompts.

Yes. Children's Health follows PCI-DDS certification requirements and ensures that all credit card data is encrypted and secure.