Grief and bereavement services

Grief is the price of the enormous love shared for another, and although it is a natural reaction, each person’s grief experience is different, with no formal stages or predictable timeline. There is no right or wrong way to grieve, and the pressure to “cure” or “get over” grief often leaves individuals feeling isolated and overwhelmed.

At Children’s Health℠, we know your grief is unique and although there are no words to ease the pain, we will be here to walk alongside you as you navigate your grief journey. If you have questions or wish to contact a bereavement staff member, please call 214-456-3555 or email griefsupport@childrens.com

Helpful information

MyChart access

Children’s Health provides continued access to your child’s MyChart account for one year. There may be test results that appear in MyChart after your child’s death. If you wish to turn off these notifications without turning off notifications for your other children, follow these steps:

Login to MyChart and go to the profile you wish to turn off notifications for.
Open the menu by clicking or tapping the menu icon.
In the Account Settings section, select Communication Preferences.
Toggle Email, Text message, and Push notification to off.

Be aware that if you deactivate your child’s MyChart account, your proxy account will be closed, and you will lose MyChart access to the accounts if you have other children who are seen at Children’s Health.

If you have any questions or concerns about your MyChart access, please call 214-456-2503.

Practical information for caregivers following the death of a child

Many parents report feeling overwhelmed with the vast amount of information and necessary tasks following the death of their child. The Grief and Bereavement Program at Children’s Health is available to provide support and resources to guide you and your family along the next steps in your journey. For practical information and to answer many of the questions you may have about the process that occurs after the death of a child, please click here. For additional support or information, please call 214-456-3555.

Grief support information for children

The Children’s Health Bereavement Program recognizes the unique needs of grieving children.

Community bereavement support

Please contact the Children’s Health Bereavement Program to obtain information about community counselors. This information changes often and many factors are considered prior to making a referral.

Bereavement books and websites

Bereavement books and websites that have been useful for many of our families.

Helpful numbers

Bereavement program: 214-456-3555
Spiritual care: 214-456-2822
Social work: 214-456-2300
Child life: 214-456-6280
Palliative care: 214-456-8534
Billing: 800-467-7404 or 214-456-2455
Health Information Management Dallas 214-456-2509
Health Information Management Plano 469-303-2509
Hospital operator: 214-456-7000
Dallas medical examiner: 214-920-5900

Our programs and services

Grief support/counseling resources

The Children’s Health Bereavement Program recognizes the importance of ongoing connection and support as parents, siblings, extended family members, friends, and community members grieve the death of a loved one. Our bereavement staff members are also available to help provide support, resources, and education. For more information or to speak with a bereavement staff member call 214-456-3555 or
email griefsupport@childrens.com.

Camp Sol

Camp Sol is a family weekend retreat for families who have experienced the death of a child and have surviving siblings under the age of eighteen in the home. The weekends are held in March and October and are designed to promote healing within the family unit and connection with other grieving families.

Bereavement distribution list

The Children’s Health Bereavement Program is committed to provide education and support to grieving families.