School-Based Telehealth FAQ

Frequently Asked Questions About Children’s Health℠ School-Based Telehealth

• What is Telehealth?

  Telehealth uses video technology to connect your child at school to a doctor or nurse practitioner at Children’s Health℠

• How do I enroll my child?

  Visit childrens.com/telehealth to enroll online.

• Do I need to re-enroll my child each year?

  Yes, a new form must be submitted at the beginning of each school year. 

• Do you share the information with my child’s primary care pediatrician?

  A summary will be provided to you and your child’s primary care provider to continue treatment as necessary. 

• Is there a cost?

  If you have commercial insurance or Medicaid, Children’s Health will collect and verify your coverage. With Medicaid, your visit will be completely covered. If you do not have health insurance, we encourage you to continue using school telehealth. An invoice will be sent to you after your visit. Discounts are available when paid at the time of the visit, and no student will be turned away.

  If you have questions about billing, please call 844-483-5363, option 1.

• How does it work?

  If your child is enrolled and gets sick at school:

  • The school nurse will determine if a pediatric provider is needed to diagnose the child based on Telehealth guidelines.
  • The parent will be contacted before scheduling the appointment and has the option to join online or by phone. We also offer interpretation services as needed.
  • The school nurse will connect your child with a Children’s Health provider using video technology and conduct an exam.
  • If necessary, the pediatric provider will call in a prescription to your chosen pharmacy.
  • A summary will be provided to you and your child’s primary care provider to continue treatment as necessary. Children’s Health uses MyChart®, an internet-based medical record system. This system offers parents the opportunity to see more information about the online telemedicine consultation. Please go to childrens.com/ MyChart to get more information

• What if the school nurse’s office cannot get a hold of me to authorize an appointment?

  The school nurse cannot schedule the appointment until the parent/guardian has provided both written and verbal consent.

  Children’s Health launched School-Based Telehealth in 2014. Since then, we have:

  • Treated more than 19,000 patients
  • Expanded into over 200 schools in 25+ school districts
  • Became the fastest-growing School-Based Telehealth program in the nation
  • Achieved 94% satisfaction rate from parents

• Contact

  Visit childrens.com/telehealth, or contact your school nurse for more information.

  This program follows all school district policies