Telehealth at Home FAQ

• What is School Telehealth at Home?

  School Telehealth at Home uses video technology to connect your child to a doctor or nurse practitioner at Children’s Health. It is a quick, convenient and secure way to see a health care provider using your smartphone, tablet or computer. You can have a virtual appointment from the comfort of your home between the hours of 8 a.m. - 5 p.m., Monday - Friday.

• Do you share the information with my child’s primary care pediatrician?

  An After-Visit Summary can be provided to you and your child’s primary care pediatrician to continue treatment as necessary.

• Is there a cost?

  Children's Health will collect and verify your coverage if you have commercial health insurance or Medicaid. With Medicaid, your visit will be fully covered. If you do not have health insurance, we encourage you to continue using the school telehealth service. An invoice will be sent to you after your visit. Discounts are available when paid at the time of visit, and no student will be turned away.

  If you have questions about billing, please call 844-483-5363, option 1.

• How does it work?

  Your child can be treated from the comfort of your home using your smartphone, tablet, or computer. Please follow the steps below to request an appointment:

  1. Call 844-4TELEMED, Option 1 to schedule an appointment. A scheduler will collect any necessary information and set up your appointment with a Children’s Health Provider.
  2. Download our Children’s Health Virtual Visit app
  3. Complete your account enrollment
  4. Videoconference with a Provider right from your smartphone, tablet, or computer.
  5. The provider will call in a prescription to your chosen pharmacy if necessary.
  6. If you have questions about billing, please call 844-483-5363.

• How do I download Virtual Visit?

  Visit childrens.com/virtualvisit for FAQ’s, videos and other resources

For questions about School Telehealth at Home please call 844-4TELEMED, Option 1, Monday – Friday, 8 a.m. – 4 p.m.